Front office Manager (FOM) Nộp hồ sơ



Người đại diện: Bộ phận tuyển dụng

Địa chỉ: Thành Phố Qui Nhơn - Bình Định

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Hạn nộp : 31/12/2019

Lượt xem : 396


 Monitor receptionist’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

Inspects all VIP rooms prior to arrival

Liaise with other departments and necessary outside contracts to ensure excellent service delivery

Oversee maintenance of efficient repeat guest history system

Promote Inter<br>-Hotel sales and in<br>-house facilities

Solicitation of MAS member applications

Attending to special requests by guests

Develop and implement guest telephone contact systems

Handle guest complaints and refer them as necessary, follows up on corrective action

Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

Organize and conduct regular meeting for all front desk staff to facilitate communications and smooth operations

Prepare efficient work schedule for front desk staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

•Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:oAssists in planning for future staffing needs oAssists in recruiting in line with company guidelines oPrepares and administers detailed induction program for new staffoAssists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementationoEnsures training needs analysis of front desk staff is carried out and training programs are designed and implemented to meet needsoProvides input for probation and formal performance appraisal discussions in line with company guidelinesoCoaches, counsels and disciplines staff, providing constructive feedback to enhance performanceoRegularly communicates with staff and maintains good relations

•Works with superior in the preparation and management of the department’s budget. Duties include:oAssists in co<br>-coordinating the preparation of the departmental annual budgetoControls and monitors departmental costs on an ongoing basis to ensure performance against budget

•Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

•Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

•Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

•Initiate action to correct a hazardous situation and notify supervisors of potential dangers•Log security incidents and accidents in accordance with hotel requirements  

- Mức lương: Thương lượng

- Ngành nghề: Nhà hàng/Khách sạn

- Vị trí công việc:

- Loại công việc: Bán thời gian

- Địa điểm: TP. Quy Nhơn

- Số lượng tuyển: 1

Yêu cầu công việc

EDUCATION AND TRAINING:College Degree or aboveLANGUAGES: Vietnamese - Excellent level, written & spokenEnglish - Good level, written & spokenSPECIFIC KNOWLEDGE: Computer SkillsWORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION): 2 years in the hospitality industry in a similar position in a 4 star, deluxe hotelWORK EXPERIENCE IN ANYA HOTEL (IN CASE OF INTERNAL PROMOTION):1 year in the same position in hotels of similar category and services.

- Giới tính: Không yêu cầu

- Kinh nghiệm: 0 năm

- Độ tuổi: 0 - 0

- Trình độ học vấn:

- Ngoại ngữ: - Không yêu cầu

- Hình thức nộp hồ sơ: Mọi hình thức

- Ngày nhận việc: 04/10/2019

- Hạn nộp hồ sơ: 31/12/2019

Chế độ phúc lợi

Competitive salaryBonus, Travel, Healthcare......

Mức lương: Thương lượng

Chế độ thai sản: tháng

Nghỉ phép/năm: ngày

Lương tháng 13

Thưởng Tết/Lễ

Phụ cấp ăn trưa

Phụ cấp xăng xe

Du lịch/Nghỉ mát

Bảo hiểm y tế

Bảo hiểm xã hội

BH thất nghiệp

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Front office Manager (FOM)
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2020-01-02 TP. Quy Nhơn