Guest Relation Officer (Expat Only)

Mô tả công việc

Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address and record customer complaints and escalate to the Manager when neededEnsure compliance with health and quality standard

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Yêu cầu công việc

European/American nationalitiesHaving experience as a Guest Relations Officer and familiarity with hospitality industry standards is a plusProficiency in English; knowledge of additional languages is a plusA customer
-oriented and professional attitudeAn outgoing personality and outstanding communication abilitiesExcellent organizational and time
-management skillsDiploma or BA in Hospitality Management is preferred Cơ hội đào tạo phát triển trong Tập đoàn hàng đầu Nhiều cơ hội thăng tiến Ưu đãi du lịch khu nghỉ dưỡng và hàng không

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