Reservation Supervisor

Mô tả công việc

To handle and process room reservations and maximize room occupancy and average room rate through yield management.To supervise staff within the section.To assist guest and ensure their stays at the hotel are comfortable and an experience to remember.To oversee and control daily tasks when on duty.To supervise all agents and develop them in order to handle reservation tasks properly.To handle all group tours/ conventions from the initial blockage to the rooming lists.To record all reservations neatly and accurately on prescribed forms.To generate daily and monthly reservation reports as required.To assist in the day
-to
-day operations of the Reservation Department.To manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.To understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.To identify new contacts and pass sales leads on to the relevant sales office.To produce quotations and written confirmation to all clients.To monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.To ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.To check any no
-show and cancellation report with the correspondence and keep the record in the file.To ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction.To coordinate with the travel agent and update the room allotment.To report for duty punctually wearing the correct uniform and name badge at all times.To provide a courteous and professional service at all times.To maintain good working relationships with your own colleagues and all other departments.To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.To maintain a high standard of personal appearance and hygiene at all times.To have a complete understand of the hotel’s employee handbook and adhere to the regulations contained within.To maintain the cleanliness of the working area in the Reservation Department.To carry out any other reasonable duties and responsibilities as assigned.To assist in the recruiting, managing, training and developing of the Reservation team.

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Yêu cầu công việc

At least 2
-3 years relevant experience at similar position.Excellent command of English, both verbal and written.Good computer literacy.Excellent planning general communication, facilitation and presentation skills. Employee Benefit Card offering discounted rates in Accor Hotels worldwide.Develop your talent through learning programs by Academy Accor.Opportunity to grow within your property and across the world.Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

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