Tuyển dụng Customer Service Officer (Quy Nhon) tại Bình Định

Mô tả công việc

Customer§ Proposing the quotation to customer and follow up the quotation process.§ Fill in customers Spec files.§ Arrange customers audit and inspection.§ Arrange the clear SOP of customer in term of reporting, order and shipping to distribute the team to follow up and perform.§ Maintain customer orders databases.§ Arrange to send samples and swatches to customers.§ Making and sending shipping documents after orders shipped.§ Update and communicate all process status to customer.§ Contact customer for shipping instruction.§ Follow up the payment/credit status.§ Receive order and proceed the order to procurement team.§ Ensure all the customer requests performed timely.Other requests assigned by customers. Internal§ Coordinate with Sample team and Sales team for samples development.§ Maintain Total Order files to ensure info are match between all departments.§ Coordinate with Logistics team for vendors’s shipping documents after shipped for input on system.§ Coordinate with Procurement team for pre
-production samples arranging.§ Contact Sales team for shipping instruction.§ Coordinate with internal departments such as Logs, Production, QC, Finance to ensure smooth workflow for order follow
-up.§ Coordinate daily with Procurement team for order allocation, orders lead time and requests.§ Coordinate with QC team for customer inspection to ensure samples/cargo are ready to be inspected.§ Track and review pre
-production sample, specs and colour swatches to ensure samples match with required specifications and quality standard.§ Arrange testing required by customers to Technical and Procurement team. Shipping Forwarder / 3rd party of customer§ Contact customer 3rd party for booking inspection schedules.§ Contact customer shipping agent and fill in booking request forms to request bookings.§ Update production schedule to shipping agent to get suitable vessel schedule and/or amend released bookings. Others§ Source vendors, identify product opportunities, request for and follow up vendor/ factory evaluation.§ Ensure the price and cost are updated into the order and system for invoicing.§ Ensure the order data and information updated timely and correctly on systems for tracking.§ Prepare the necessary import/export documents via system.

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Yêu cầu công việc

Knowledge, Education, Training/Kiến thức, giáo dục, đào tạo§ Knowledge of Production costing, Outdoor Furniture (Wood/Textile/Cushion)§ University/College Degree in International Trade Import/Export, Business administration…Experience/Kinh nghiệm§ Experience in sale support§ International import and export experience§ Foreign Customer Service experience§ Experience in import and export of outdoor furniture§ Knowledgeable about international trade§ At least 05 years of experience in Customer Service Position or similarAbilities/ Skills/Khả năng/ Kỹ năng§ Strong in Negotiation Skill, Time
-Management Skill§ Good at Microsoft Office software, especially Excel§ Fluency in both verbal and written English and EnglishOthers/Những yêu cầu khác§ Attention to details & customer
-focused§ approachable & a team player§ Be willing to travel§ Independent and able to work under pressure Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Du lịch nước ngoài, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

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