Tuyển dụng customer services associate (manufacturing, 12-month contract, bình định) tại Bình Định

Mô tả công việc

COMPANY INTRODUCTIONCargill is an American multinational company specializing in the production of agricultural products. Cargill presents in more than 70 countries around the world with 155,000 employees.Cargill’s presence in Vietnam began when we set up our first representative offices in Hanoi and Ho Chi Minh City in February 1995. Cargill Vietnam Limited was established in October 1995. Today, Cargill employs more than 1,500 employees working at many sites across the country.Cargill has activities in the following areas in Vietnam:• Food and Beverage Ingredients• Imported Protein• Agricultural Supply Chain• Animal Nutrition and Health• Metals• Unique Aqua Macro Feed Ingredients (Empyreal)Position PurposeAct as a liaison, provide product/services information and resolve any emerging problems that our customers might face to ensures delivery of excellent customer service through accurate and fast processing of sale orders in professional way.Job Description35 % Customer Services:
- Interact with customers via phone, email, social media to provide and process information in response to inquiries, concerns, and requests about products and services.
- Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources.
- Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
- Gather customer’s information and redirect to the Customer Service Supervisor or Manager and the system.
- Develop and maintain a positive client relationship by providing routine follow
-up customer service calls.35 % Order intake and invoicing:
- Invoicing
- Input order into system, checking products availability, credit,… and response to customers
- Review and release orders on hold where applicable
- Receiving order from customers.20% Internal control process and documentation:
- Scale control: scaling, checking tolerance and approval process
- Follow standard processes and procedures of receiving and loading
- Daily review and checking numbers of order and invoicing documentation10% Others
- Others as assigned
- Bank reconciliation; visit customers

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Yêu cầu công việc

 University graduated• Open for fresh graduates or having 2 or more years of experience in customer services• Strong work ethic.• Good at communication, excellent listening skills.• Multitasking ability to actively listen and type notes simultaneously.• High sense of teamwork and adaptability.• Flexibility with shift patterns.• Experience in customer service in manufacturing companies is a plus• Conflict resolution.• Customer oriented.BENEFITS• 14 days of annual leave• 13th month salary• Bao Viet Insurance for employee and 3 family members• Unique opportunity to work for an American leading multinational agribusiness company• Attractive base salary, phone & meal allowance• Compulsory insurance paid from first working day Đào tạoChế độ bảo hiểmNghỉ phép năm

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