Tuyển dụng Go Duty Officer/ Nhân Viên Giám Sát Dịch Vụ Mặt Đất tại Bình Định

Mô tả công việc

Responsibilities
- Participate in building up a standardized system to maximize safety measures for VJ’s flight
- Conduct ground operation included: passenger service, baggage, cargo & ramp services at the airports.
- Ensure quality of ground service to be met as a requirement, punctual, and efficient for VJ’s flights according to daily flight schedule.
- Maintain good relationship with airport authorities to ensure the quality of providing services
- Operation supervision, ensure staff comply with company regulations, procedures, and CAAV’s regulations Accountabilities: Passenger servicesMonitoring open flights and handling last
-minute passengers.
- Monitor the attitude/uniform/grooming/service manners of ground staff at check
-in counter/boarding gate.
- Timely update, distribute new procedure of ticketing, baggage, and add
-on services to all handling teams at the airport.
- Handle all incurred issues at the check
-in counter, boarding gate
- Coordinate with the relevant departments to serve VIP/CIP/Skyboss passengers or specific products.
- Ensure company image must be displayed properly according to company regulation (FIDS, queuing poles…)
- Responsible for conducting, supervising providing services which are related to passenger services, baggage service operations of departure/arrival VJ’s flights. Ramp services
- Supervise and ensure staff must comply with safety regulations during operation on
-ramp.
- To ensure ongoing cost
-effectiveness of ramp & cargo operation for the respective stations.
- Supervise opening/closing time of check
-in counter/boarding gate according to SLA and SOP
- Coordinate with related departments on solving the abnormal issues of cargo & ramp service.
- Monitor overall ramp & cargo operations for the station. Headset communication task
- Connect headset with aircraft, communicate with captain via inter
-phone.
- Observe and notice abnormalities of aircraft and report timely to captain on duty
- Ensure the report system is always completed for safety/security
-related occurrences and issues.
- Establish headset communication with the pilot, when the process is done, a good
-bye performance shall be performed. Other tasks
- Strictly comply & follow up the policies, procedures of safety & security as well as the passenger.
- Execute other tasks as assigned by the upper
-level manager
- Participate in a training course if requested
- Comply with policies, regulations of the company.
- Maintain a good relationship with a colleague
- Maintaining & preserving the company’s equipment.
- Strictly comply with passenger information protection
- To decide and find a solution in the event of problems with regards to ramp & cargo operations/discrepancies.
- Organize to collect customers’ comments about service quality, cooperate with other concerning units to analyze this information.
- Responsible for building up professional working environment, enhance teamwork & personal responsibilities.

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Yêu cầu công việc

- Graduate from College or above; priority for a candidate has aviation experience, ramp services.
- English: TOEIC 500 (or equivalent certificate) or college graduation/graduated from English major; Priority for a candidate can speak other languages (Japanese, Korean, Chinese…)
- Male: 1m68 or above/Female, 1m60 or above good looking appearance; priority for maleExtensive knowledge of Microsoft office, e.g., Excel, PowerPoint.
- Good health, be able to work under pressure.
- Good communication, speak fluently
- Willing to work by shift
- Gracious attitude when communicating with customers as well as colleagues. Issues solving skills.
- Careful, honest, responsible, teamwork. Competitive compensation package with KPIs bonus every 6 months equivalent to 1-3x of month salaryAviation standard training opportunitiesMany business trip opportunities, with additional 10 FOC return Airline Tickets for Family & Friend

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