Tuyển dụng Housekeeping Manager/ Trưởng bộ phận Buồng phòng tại Bình Định

Mô tả công việc

• Establish training and professional development programs for employees.• Resolve customer requests and complaints• Plan the implementation of the department&039;s tasks, implement
- monitor the implementation of the plan, complete on schedule.• Build a good relationship between employees in the department and with other departments to coordinate to bring the best quality of service to customers.• Support staff in the department to solve difficult requests, complaints of guests that staff cannot handle.• Coordinate with related departments to best meet the requirements of guests, quickly solve guest complaints so that guests do not have a bad impression of the hotel.• Control the process of handling lost items of guests.• Update the operation status of the department&039;s equipment to have a plan for repair and replacement so as not to affect the work progress.• Directly inspect the rooms of guests, important groups of the hotel to ensure they meet the best quality standards.• Regularly check the working process of employees to ensure that they meet the standards of service quality and hygiene in the hotel&039;s guest room, conference room, restaurant, public area, etc.• Make adjustments and changes in working standards for employees according to the new orientation of the hotel.• Record the content of difficult requests and complaints of guests and guide staff on how to handle when encountering similar situations.• Instruct department staff to use efficiently and economically: electricity, water, chemicals...• Perform other tasks as assigned by the hotel management.• Coordinate with room supervisor to schedule work for employees and perform personnel coordination in accordance with actual needs.• Participate in the development of specific standards and working procedures for each job position in the department.• Manage the export
- import of equipment, utensils, supplies, chemicals... necessary for the work of the department.• Manage and coordinate the activities of the department• Develop working standards for departmental staff

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Yêu cầu công việc

• Have experience in a similar position• High school diploma/university degree in hotel tourism, business administration, housekeeping or related majors.• Diplomatic, creative, confident, dynamic, able to withstand high pressure at work.• Careful, meticulous, clean• Ability to solve problems, organize and organize work well• Skillful in arranging and using staff.• Office computers can be used• Conversational English.• Professional, serious and highly disciplined working style.• Possess good organization skills, communication skills with customers. Working in a dynamic, professional environment with many opportunities for career development.

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