Tuyển dụng Nhân Viên Phục Vụ Phòng Khách Hạng Thương Gia (Lounge Attendant) - Phu Cat Airport tại Bình Định

Mô tả công việc

POSITION PURPOSETo create optimum customer satisfaction by providing the highest standard, keep the harmony in the department.Support customer in working time, make sure make them satisfyAlways listen and understanding guest’s needsMake sure guest follow aviation policyShow up charming and high standard in service through professional & friendly DUTIES AND RESPONSIBILITIESConsistency checking and make sure the buffet station should to be clean properly. Proactive that inform to chef for refill up the food into buffet.To be obliged to pay compensation in case of breakdown in management, deliberate or intentional act, causing loss & damage, financial, products... of the company corresponding to the level of damage and losses in practice.Co
-operate with other departments likes hostess and kitchen to do a good job overallEngage with the guest in a conversation to ensure product and service quality are provided. Collection of positive and negative feedback during the guests used service at First LoungeIf staff are doing morning shift when ending of the shift need to handover all tasks to evening shift. If staff doing evening need to be last shift cleaning likes tables, chairs, buffet station, back side are cleaned then need to preparation for next day.Receive & implement other tasks that requested by managementTo clean the side station, service trolleys. Assign staff to maintain the cleanliness of the furniture.Daily checking the menu as well as know about all of product are providing at First Lounge BAV.Anticipate in short briefing with all members on duty for leading, arrangement staff from Duty Manager base on occupancy during a day. Also give suggestion and supporting to provide an excellent service standard.To ensure stations are kept clean, fully equipped and there is sufficient is ready serving guest.Make sure the table should clean then reset table set up for change table napkins/placemat, silverware, glasses according service standard of First Lounge BAV.To carry out the duties of a Captain during his/her absence To ensure stations are kept clean, fully equipped and there is sufficient is ready serving guest.To make sure that all our Ladies and Gentlemen are consistently offering warm welcome and greet guest. Express and show your smile, make eyes contact and professionally at all the time, Using the guest’s name because you are the guest’s first impression of Bamboo Airways Lounge.Introduce yourself with the guests then show buffet station, offer the choice of coffee/ tea, juices, as well as any specialty selections offered that dayAlways observe when guests have completed their last course and must be inform the guests before remove these items, the table should be completely cleared of all plates, silverware, empty classesAlways pay attention to work with well grooming and in neat, clean full attired uniform, name tag according to Lounge’s dress code.Approach the guest to buffet area. In case the guest order hot food with chef that Server need to assist for pick up hot food bring to the table as requested. Confirm the order before serving food to the guestsMake report as manager’s requestOn behalf of the Lounge manager while he/ she was going out to handle & solve out the customer complain about the quality of food & drink. However, server also has to report manager for pay extra service to customerResponsible for the quality of service.To ensure that hot food is served hot and cold food served cold.Responsibility for turn on all the system of light, music, Tivi screen of entertainment and flight notify inside the First Lounge BAVCheck back area to clean all of cutleries, chinaware, glassware that was still pending from previous shift.Assist kitchen staff to wash dirty items, clean all items for ready adding buffet station, use for table set upResponsibility to completed buffet station set up like present food tag, tongs, especially preparation of tea, coffee, juices, cold water are ready for serving the guestsCheck station table settings are in order, chairs are properly in line with the correct number of seats, table linen and napkins are neat and clean, there are no spots, no torn linen, fresh flowers and a center piece. There are no spots and stains on cushions and carpet.

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Yêu cầu công việc

Essential:University/College graduationProven knowledge in Aviation Business, Ground Operations, Customer Services, Food and BeverageAt least 2 years working experience in aviation/Hospitality industry.Desirable:Background in Luxury Hotel, Food and Beverage Management is preferableApperance:Female: 1m60 upMale: 1m70 upGood looking, smiling Hưởng mức lương cạnh tranh với chế độ bảo hiểm đầy đủ (Enjoy a competitive salary with a full insurance scheme).Có cơ hội học tập và phát triển nghề nghiệp (Have learning and career development opportunities).Làm việc trong hãng hàng không với môi trường quốc tế năng động và thân thiện (Work in an airline with a dynamic and friendly international environment).Hưởng vé bay miễn phí và ưu đãi cho cả gia đình. Tặng đêm nghỉ dưỡng tại FLC Hotels & Resorts (Enjoy traveling by dozens of free-of-charge air tickets and holidays in FLC Hotels & Resorts for yourself and your family).

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