Tuyển dụng Spa Manager tại Bình Định - TMS HOTEL Quy Nhon Beach

Mô tả công việc

• Monitor and review Spa employee’s performance regularly and provide required guidance.• Ensure the guest experience is relaxing and in accordance with the hotel&039;s standards.• Ensure compliance with all legislation governing the operation of a Spa facility.• Ensure all spa, health club and wellness equipment are maintained in good working order at all times.• Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.• Responsible for the department training plan and conduct hands
-on training for the new recruitment.• Prepare annual budget and business Plan to ensure Spa operation is adequately represented.• Able to handle any guest complaints, guest feedback or special requirements.• Ensure that the Spa team adhere to all hotel’s and company operational and service standards.• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.• Be the single point of contact for VIP and VVIP guests and co
-ordinate their Spa experience.• Ensure all areas of the Spa are kept clean and well maintained at all times.• Able to achieve high performance and operational standards.• Always demonstrate sincere customer focus and true appreciation for the guest experience.• Ensure the health and safety of guests and employees are paramount at all times.• Able to promote and sell & upsell spa programs to groups, conference guests walk
-in etc.

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Yêu cầu công việc

• Demonstrated strong leadership, team, and communication skills are essential.• Willing to deliver the best service and experience to our guests.• Passionate about the Spa and Fitness world. Working in a dynamic, professional environment with many opportunities for career development.

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